Hong Kong Home Delivery Service

Same Day Delivery Services are not available for the remote areas as shown in the table below

Service Area	Standard Delivery Time Slot	Service Type
Hong Kong Island, Kowloon, New Territories	Mon to Sun (2:00 p.m. - 8:00 p.m.) **For Cakery items: Mon to Sun (10:30 a.m. - 6:00 p.m.)	Same Day Available
Remote areas: Tung Chung, Discovery Bay, Sai Kung, Ma Wan, Disneyland, Shek O, Clear Water Bay, Kwu Tung, Tai Lam, Lam Tsuen Tai Po	Mon to Sun (9:00 a.m. - 6:00 p.m.)	Next Day Services Only

Service Area Hong Kong Island, Kowloon, New Territories Standard Delivery Time Slot Mon to Sun (2:00 p.m. - 8:00 p.m.) Service Type Same Day Available

Service Area Remote areas: Tung Chung, Discovery Bay, Sai Kung, Ma Wan, Disneyland, Shek O, Clear Water Bay, Kwu Tung, Tai Lam, Lam Tsuen Tai Po Standard Delivery Time Slot Mon to Sun (9:00 a.m. - 6:00 p.m.) Service Type Next Day Services Only

 

Same Day Delivery Services are not available for the products as shown in the table below:

Product	Standard Delivery Time Slot	Service Type
Gift Voucher	Mon to Sun (2:00 p.m. - 8:00 p.m.)	Next Day Services Only
Pet Product	Mon to Sun (2:00 p.m. - 8:00 p.m.)	Earliest delivery date is the forth day following the order date

Product Gift Voucher Standard Delivery Time Slot Mon to Sun (2:00 p.m. - 8:00 p.m.) Service Type Next Day Services Only

Product Pet Product Standard Delivery Time Slot Mon to Sun (2:00 p.m. - 8:00 p.m.) Service Type Earliest delivery date is the forth day following the order date

 

Terms and conditions:

• Specific delivery time is not available.
• For any morning delivery request with service area in Hong Kong Island, Kowloon and New Territories (except remote areas), customer should contact city' super hotline at 2429 8588 at least 2 days before the delivery date for confirmation.
• Next day delivery service for the remote areas is available for the order made before 4:00 pm.
• Delivery service is not available to Chek Lap Kok, outlying islands, warehouse, container terminal, site and overseas destinations.
• Order cut off time is 12:00 noon time for same day delivery services.
• If customers want to make changes to an order that is being processed, they must contact us at least 2 working days in advance or we will not accept any changes.
• Customers shall allow us to access to the designated delivery location and ensure that a responsible person is at the delivery location provided to receive the order. If such a responsible person is not present at the time of delivery, customers hereby consent to us leaving the order at the delivery location they have nominated. The customer accepts responsibility for the products ordered from that moment on.
• Delivery shall be in accordance with the delivery schedule selected by the customer. No new arrangement will be made for the existing products in the order arising as a result of a delivery delay or failure for reasons beyond our control, including inadequate delivery instructions from customers or order changes requested by customers with less than 2 working days’ notice.
• Delivery will be suspended if the Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted.
• Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is an evidence of delivery and fulfillment by City Super Limited.

Macau Home Delivery Service

Macau E-shop has been suspended until further notice.